Patient Accounts Trainer

  • Full Time
  • Personal Trainer
  • Anywhere

Air Evac Lifeteam


Responsible for training new Patient Account representatives in the billing process and educate the reps on department policies and procedures.


  • Conduct calls to insurance carriers in relation to changes in claim processin and claim payment allowances
  • Review and conduct online research for insurance provider manuals for billing guideline updates
  • Conduct calls to carriers in relation to changes in claim processing and claim payment allowances
  • Train new Patient Account employees: Ensure all training material and supplies are available for new hires
  • Explain the billing reference manual to new employees and provides the training on new and existing accounts for billing
  • Train all new employees in Sweet-Billing system and all other applications required during the billing process
  • Instruct new employees on the billing process for each payor group as applicable to the account representative position
  • Teach claim submission and the handling of all incoming and outgoing correspondence and provides instruction on the appeals process.
  • Provide refresher training courses for the department as needed
  • Cover duties for billing reps when out on leave
  • Maintain updates for training/reference manuals



    • Communication: Is respectful, honest and straightforward.

    • Team Player
      : Fully engaged, a team player.

    • Integrity and Follow Through
      : Does what they say they will.

    • Safety:
      Has a personal commitment to safety and the end result.

    • Customer Service:
      Relentlessly improves how we meet customer requirements
    • Organizational Commitment: Treats company resources as their own.

    • Problem Solver:
      Presents and pursues solutions as opposed to dwelling on problems.

    • Education:
      • High school diploma required.

    • Skills:
      • Strong analytical, problem solving, and communication skills;
      • Basic computer skills;
      • Well-organized, analytical and self-directed;
      • Excellent verbal and written communication skills;
      • Ability to relate to and interact with people at all levels of the organization;
      • Demonstrated facilitation and presentation skills;
      • Active listening skills;
      • Critical thinking skills with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems;
      • Ability to multitask and perform effectively in a fast paced environment.

    • Experience:
      • Experience in successfully managing a patient accounts book of business;


    • Regularly reach with hands and arms;
    • Frequently required to sit for long periods of time;
    • Mental requirements include decision-making and problem-solving skills, ability to relate to diverse groups of employees, and the ability to positively work with others and provide guidance and direction.

Time Type (Portal Searching): Regular Full-Time

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