Alaska Native Tribal Health Consortium
JOB SUMMARY: The Clinical Shift Supervisor, under the unit nursing director, models the standards of care for nurses from a clinical and professional basis. Directs and supervises overall operation of the nursing department for their assigned shift and is responsible for delivering quality patient care. The role promotes a positive, healthy work environment. As team leaders, they set the tone for unit performance by creating a culture which promotes staff effectiveness with the goal of efficiently coordinating all components of patient care in a safe customer-focused approach. The role is pivotal in addressing quality improvement, cost efficiency, risk management, cultural diversity, regulatory compliance, educational development, and resource management.
The following duties are intended to provide a representative summary of the major duties and responsibilities and ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
- Serves as a subject matter expert and role model for behavior standards and ANMC code of conduct on the unit. Maintains the competencies needed for the specialty of the unit. Supports excellence in clinical practice and patient care through identification of the professional practice and clinical needs of the staff.
- Maintains a safe and caring environment for patients. Initiates and implements the chain of command when necessary. Investigates and initiates resolution of customer complaints. Assesses and supports staff.
- Serves as the in-unit restraints trainer and staff resource.
- Coordinates, directs and evaluates patient care by maintaining awareness of the patients on the unit through frequent patient rounds. As unit environment and census warrants, revises assignments and workloads throughout the shift. Assumes direct patient care as indicated.
- Effectively intercedes with family and patients to resolve concerns related to the delivery of health care services.
- Collaborates with the Charge Nurse to create nursing assignments in accordance to individual competency, experience and patient acuity.
- Delegates responsibilities in accordance with the AK State Nursing Practice Act.
- Recognizes that patient assessment, nursing diagnosis, care planning, patient teaching, and patient outcome evaluation are critical elements of professional nursing practice and are the sole responsibility of the RN.
Understands the competencies of every team member to make appropriate work assignments; if unsure they must defer to designated staff (varies per department).
Understands that inexperienced RNs, nurses floated to the unit from another patient care area, or agency staff, as well as other staff who haven’t demonstrated sufficient patient care competencies, must be supervised on all aspects of patient outcomes.
- Manages patient care activities within budgetary guidelines.
- Assumes direct patient care as indicated.
- Ensures availability and operation of necessary equipment and supplies for patient care.
- Provides information as necessary for benchmarking.
- Identifies areas of cost containment.
- Collects data for daily productivity requirements.
- Manages staff overtime in collaboration with the unit director and/or manager.
- Participates in hiring processes in conjunction with nursing management.
- In collaboration with nursing leadership, assesses and revises schedules as needed for safe patient care according to ANMC staffing guidelines.
- Coaches staff on performance/behavior standards requiring immediate attention and communicates issues to nursing leadership for follow-up action. Collaborates with nursing leadership to complete annual evaluations.
- Recognizes and rewards staff for providing exceptional care/service and communicates efforts with nursing leadership.
- Promotes positive working relationships with all hospital staff and providers.
- Completes timekeeping validation as indicated.
- Supports administrative and managerial decisions.
- Supports goals, objectives and programs for assigned units.
- Accountable for completion of reports, emergency checks and other unit tasks as assigned.
- Assumes accountability for special projects as assigned.
- Prevents, minimizes or corrects risk to patients and staff based on regulatory requirements and ANMC policies and procedures.
- Actively offers solutions to issues.
- Pursues personal development goals, life-long learning and self-growth.
- Actively participates in nursing and/or professional committees.
- Uses / supports computerized information resources to effectively manage the patient care setting.
- Monitors, records, and communicates patient conditions utilizing computerized documents.
- Manages overall flow in department and facilitates the hand-off process of reporting patient status to upcoming shift.
- Builds collaborative relationships intra and inter departmentally. Serves as primary coordinator of all disciplines to promote coordinated care and resources.
- Communicates with the nursing supervisor to assure appropriate throughput and care needs are met.
- Supports nursing staff in communication with medical staff and ancillary services.
Performs other duties as assigned.
KNOWLEDGE and SKILLS
Knowledge to delegate nursing care appropriately.
Knowledge of working within budget guidelines.
Knowledge and skill supervising registered nurses, CNA’s and medical clerks.
Skill in prioritization and problem solving.
Skills in delegating tasks, talking with patients and family members about their concerns, and making pertinent reports to providers and the nursing leadership.
Skill in communicating positively and effectively with medical staff members, peers, other health care professionals and ancillary staff.
Skill in assertively following hospital policies, procedures and guidelines.
Skill in working well with others and motivating them.
Skill in coaching and developing peers and others.
Skill in aligning unit goals with the organization’s mission.
MINIMUM EDUCATION QUALIFICATION
Bachelor’s Degree in Nursing completed or currently in progress, or higher level of educational program in health care administration.
MINIMUM EXPERIENCE QUALIFICATION
Non-supervisory – Two (2) years’ experience practicing as a nurse in the applicable specialty.
MINIMUM CERTIFICATION QUALIFICATION
Current Registered Nurse license in the State of Alaska.
Current Basic Life Support (BLS) card required.
Individual units may require additional certifications.
PREFERRED EDUCATION QUALIFICATION
Bachelor’s Degree in Nursing or higher level of educational program in health care administration.
PREFERRED EXPERIENCE QUALIFICATION
One (1) year of recent experience with the health needs of the Alaska Native population.
Previous charge nurse and/or supervisory experience.
PREFERRED CERTIFICATION QUALIFICATION
Magnet recognized national certification.
The following demands are representative of those that must be met by an employee to successfully perform the essential functions of this job:
Must be able to push, pull, and lift approximately 40 pounds.
Able to stand, walk, bend, squat, reach, and stretch frequently.
ANMC is not a latex free facility; an employee should expect to work in an environment where latex may be present.
May be required to work outside the traditional work schedule.
May be called out to work off-shift in emergency situations.
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