American Family Fitness
Objective: Responsible for promoting, selling, and performing personal training services.
Reports To: Fitness Director/Assistant Fitness Director
Criteria: Customer service and personal training experience preferred. Personal Training certification or related education background required. AFF recognized PT certification required within 180 days of hire and Red Cross CPR/AED certification required within 60 days of hire.
As an AFF team member, responsibilities include, but are not limited to:
To get and keep members.
Perform duties according to the company’s mission, vision, pillars of success, service standards, and business philosophy, and continually provide optimal performance for net member growth, retention, and club profitability.
Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members’ names as often as possible.
Embrace and follow the company Service Standards, the guidelines outlined in the AFF training and policy manuals, and any applicable department- specific team handbooks.
Know the clubs emergency response protocol and be prepared to act. Exercise sound judgement with safety as a priority.
Arrive to work 5 minutes early. Wear department-specific uniform.
Actively participate in all department and club mandatory meetings.
Be a team player by contributing to both club and organizational goals.
Maintain open and honest communication with the team, partnering together as fitness professionals.
Read and sign the communication log.
As a Personal Trainer team member, responsibilities include, but are not limited to:
Maintain minimum of 10 billable sessions per week.
Recruit new clients.
Perform personal training consultations as outlined in the personal training manual.
Create safe and effective programs for personal training clients.
Maintain accurate records for client files, payroll, and computer software reporting.
- Perform other duties as reasonably assigned.
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