Boys & Girls Aid
The Nest program offers around the clock professional support tailored to meet the foster family and child’s needs and help both the parents and child succeed. Each child is assisted by staff with daily living skills, weekly therapy and permanency preparation activities. This program requires flexibility, patience, and experience, but the rewards are outstanding. The Nest serves boys and girls from 4 to 9.
All cultures, races, disabilities, religions, sexual orientations, and gender identities are welcome at Boys & Girls Aid
The Therapeutic Care Coordinator provides case management services to clients 4-9 years of age served in a BRS funded Residential and foster care program. This position requires a patient and talented communicator with internal and external customers to provide direction to care for youth in accordance with BRS state contracts and Agency policies and procedures. This position must be able to support and model the Nest Program therapeutic approach of Attachment, Trauma Informed Care, and Permanency preparation.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Drives own car or agency vehicle to various locations as a regular part of performed work
- Responds to services referrals and provides in-person screenings and intakes in coordination with The Nest Program Director for all children accepted
- Manages the average daily population (ADP) of program in collaboration with The Nest Program Services Administrator ensuring full contract utilization and case load is maximized
- Assesses child’s individual needs and coordinates outside services such as arranging and/or providing transportation to appointments, court hearings, assessment appointments, etc.; coordinates the provision of services with other agencies, responsible parties, family, foster parents etc.
- Develops and ensures implementation of service plans and completes assessments for assigned youth and families in collaboration with Program Support Specialist (contracted mental health provider); ensures provision of daily and weekly skills building to youth in the foster home and/or community setting based on the service plan for that youth
- Identifies, adapts, and/or develops ongoing evidence-based curriculum for individual and group skill building with youth in collaboration with The Nest Program Director and Program Support Specialist
- Maintains consistency with Program and Agency rules, routines, policies, and procedures
- Oversees implementation of the Collaborative Problem Solving process as outlined in the child’s individualized service plan in the foster home
- Provides role-modeling behavior, facilitates communications, and models and develops problem solving and conflict resolution skills for youth
- Works in a collaborative team environment with other Agency staff, DHS workers, and foster parents
- Provides support and coaching to the foster home/parents and provides foster parent training in coordination with The Nest Program Services Administrator or Program Director to ensure the youth’s success in meeting the goals of her/his service plan when needed
- Advocates and obtains services for youth and families through various community, county, state, and federal programs, which Includes educating families in self-advocacy, eligibility, and other relevant areas
- Maintains accurate documentation, records, and files in accordance with agency, contract, and quality assurance standards
- Provides all necessary communication with other agency staff to support the consistent provision of services, including information regarding placements, scheduling of appointments, etc.
- Attends court hearings and meetings as required; coordinates and or participates in other meetings such as case staffing, supervisions, or group consultations that may occur after normal business hours to ensure all parties can attend
- Develops and maintains networking relationships with relevant community partners to enhance client services
- Maintains current information on the availability and status of community programs and resources that are necessary and relevant to the youth’s progress and services
- Practices and models evidence based and best practices with regard to confidentiality, targeted child development, professional boundaries, cultural competency, and case management
- Attends all program and department meetings, as well as community liaison meetings as assigned by the Program Director
- Maintains accessibility by cell phone and email during regular business hours when away from the office and after regular business hours as needed to perform job duties
- Participates in ongoing and required trainings
- Must be flexible with hours to allow for team meetings that meet the scheduling needs of the youth’s team including; foster parents, families, case worker, therapist, attorney, etc.
- Will provide coverage for other staff as directed by Program Services Administrator or Program Director
- Performs additional duties as assigned by The Nest Program Services Administrator or Program Director
Must be able to provide appropriate services and interact appropriately with people from diverse socio-economic, racial, ethnic, and other cultural groups, considering their needs and impact of the interaction.
Job Knowledge:Bachelor’s Degree (BA/BS) from a four-year college or university resulting in a degree in social work, psychology, or sociology, plus minimum two (2) years of related experience OR a Master’s Degree in one of the fields listed above or a closely allied field, with one (1) year of related experience (preferred). Must have some experience in clinical assessment of young children, training/curricula development, and training to others. Must have general knowledge of systems of care for youth and families including child welfare, DHS, mental health, and substance abuse and treatment. Level 5
- Supervising: No supervisory or lead responsibilities. May provide special project direction to foster families, co-workers, student interns, or volunteers in similar job functions, such as training a co-worker to shift duties. May provide daily work direction to Skills Trainers. Level 1
Decision Making: Must be able to exercise sound judgment and problem solving based upon standards of practice in moment to moment stressful situations involving children. Must be able to work independently in a community setting. Level 4
Interpersonal Skills/Interactions: Communication and interpersonal skills important; interacts and communicates with youth, community partners frequently inside and outside of the Agency. Collaboration and cooperation are necessary. Interactions with others are complex and are frequently demanding and difficult. Must be able to accept immediate feedback from Program Director/Program Coordinator with regard to interactions with children. Level 4
Impact: Regular contact with youth, community partners, influences treatment outcomes of clients, minimal influence on revenue, expenses, and budget. Develops services and plans which address the needs of diverse socio-economic, racial, ethnic and other cultural groups. Level 3
REQUIREMENTS AND PREFERENCES (including Licenses and/or Certifications)
- Must possess a valid driver’s license from state of residence (Oregon or Washington), personal automobile liability insurance, and pass a DMV driving record check.
- Must meet the driving requirements under the Agency Safe Driving Policy and maintain a good driving record that is eligible for coverage by the agency’s current insurance provider
- Must successfully pass the DHS criminal background check and, if applicable, fingerprinting
- Must be able to pass the pre-employment reference checks
- Must be able to provide official or unofficial grade transcripts, including the education level, from all educational institutions mentioned in the education section of the employment application
- Must be able to provide a copy of his/her own social security card for W-4 documentation
- Must be able to provide applicable documentation for I-9 in order to establish identity and authorization to work in the U.S.
- Must maintain First Aid and CPR certifications
KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrated excellent verbal and written communications skills, including written correspondence and documentation
- Demonstrated knowledge of child welfare, foster care services and impact on children, Oregon Department of Human Services (DHS), early childhood development, the impact of abuse and neglect on child development including speech and language, youth and family systems, poverty services and community response efforts, and relevant models/best practices in those areas as it relates to the programs under supervision (e.g., Attachment Theory, Trauma Informed Care, Collaborative Problem Solving)
- Successful experience in working with diverse youth, families, and staff, including client group management/facilitation and treatment planning
- Engages with all internal and external customers with tact and empathy
- Ability to handle difficult people or situations in a courteous manner
- Ability to prioritize multiple tasks with competing timelines for multiple stakeholders
- Technology literate, including ability to use computers, operating and networked systems, databases, Microsoft Office Suite (Word, Excel, Outlook, SharePoint), etc.
- Sufficient manual dexterity and physical ability to perform assigned tasks
PHYSICAL DEMANDS & WORK ENVIRONMENT (Level 1)
- Regular and reliable attendance is required to successfully perform the essential duties and responsibilities of the job, which may include working nights, weekends, and holidays in a scheduled or on-call basis
- May work outside or transport clients under a variety of conditions in Portland Metro area. Will need to drive clients in own car or agency van or vehicle. May transport up to two (2) youth unaided
- Will work with children involved in the DHS and foster care system; May encounter individuals and/or family members, who are at times unpredictable and perhaps angry or hostile
- Stands, walks, sits, lifts, bends, stoops, and twists on a regular bases; needs to be able to carry a child up to 40 pounds
- Employee is required to be able to walk up and down stairs onsite and on home visits in order to perform essential duties
- May work alone on some shifts due to a decreased number of children currently being served
- Noise level in the work environment is moderate to loud
Note: This job description is representative of the major position requirements and is not intended to be all-inclusive.
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