Full Time Support Lead

Five Below

Customer Service

Organization

Productivity

Ability to multi-task

Follows Direction

Professionalism

Trainer/Developer/Motivator

Communication

Sales Driver/Goal Oriented sionalism Key Responsibilities:
Ensures all associates and managers are Wowing the Customer through personal contact with customers

Responsible for achieving CSAT score goals provided by the District Manager

Responsible for leading Front End Operations

Training the staff on the High Fives of Customer Service

Ensures that each guest has a fast, friendly, checkout

Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times

Responsible for opening and closing store procedures

Assists with Front End Operations

Responsible for performing SM duties in their absence

Assists in supervising all Associates

Assists in training all Associates

Assists in coaching all Associates

Assists in developing all Associates

Reviews all corporate communications and reacts accordingly

Partners with supervisors or corporate office regarding store issues

Drives store sales and controls expenses

Assists payroll process and ensures payroll is within budget

Assists in merchandising procedures

Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)

Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits

Authorizes register functions including post voids, returns and discounts

Complies with Human Resources policies and procedures

Assists in receiving and stocking procedures

Unloads merchandise from trucks

Checks in shipments

Stages merchandise for the sales floor

Packs out merchandise

Assists front end and queue merchandising

Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control

Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs. Essential Job Functions:

Frequently operate cash register

Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet

Frequently ascend/descend ladders in order to retrieve and put away stock

Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor

Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations

Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise

Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures

Must be able to remain in a stationary, upright position for 80% of the time Minimum qualifications:

High School Graduate or equivalent.

College experience preferred

Minimum 1 year of management experience

Excellent verbal and written communication skills

Ability to multi-task

Creative thinking

Ability to maintain composure under pressure Five Below is an Equal Opportunity Employer

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