Partner Agency Services Coordinator

FOOD For Lane County

POSITION TITLE: Partner Agency Services Coordinator
RESPONSIBLE TO: Programs and Education Director
HRS. PER WEEK: 40 hrs./wk. Occasional evenings and weekends
CLASS: Non-exempt (hourly)
COMPENSATION: $19.20 per hour starting wage. Benefits include paid sick leave, vacation, and holidays on a pro-rated basis; health insurance benefits start first of month following 60 days of employment; other benefits start first of month following 90 days of employment.

SUMMARY of POSITION: The Partner Agency Services Coordinator acts as a liaison with nonprofits and faith-based organizations (partner agencies) that receive food from the food bank for the purpose of serving people in need in Lane County. The ideal candidate for this position is a unique mix of a motivational coach, counselor, educator, trainer, compliance monitor, event planner, and program coordinator. The candidate must be able to work in a high-energy, fast-paced environment with constant interruptions and changing deadlines.

The position requires someone who is very comfortable handling a large amount of detailed work, including a high volume of phone and email communications. This position works in tandem with another Agency Relations Coordinator, supporting partnerships across rural and metropolitan Lane County. It requires excellent relationship building skills, using motivational techniques with partner agencies to elevate them towards best practices in service delivery.

PRIMARY TASKS & RESPONSIBILITIES:
PARTNER AGENCY SUPPORT: Provides a range of assistance, support, and motivational counseling to partner agencies and facilitates collaboration

  • Maintains regular and open communication with agencies
  • Trains and orients new partner agencies
  • Assists partner agencies with issues related to service delivery, food ordering, food safety, and civil rights
  • Coordinates regular agency meetings, an annual agency conference, and other training opportunities
  • Facilitates networking between agencies to enable them to problem-solve together and share resources and information
  • Receives and resolves service complaints from clients and/or agencies with good conflict resolution skills
  • Motivates partner agencies to improve service delivery in a positive and encouraging way; recognizes and appreciates high-performing agencies
  • Promotes and shares information about hunger, food security, and community resources with agencies
  • Coordinates regularly with many departments within FOOD for Lane County to handle special orders, schedule changes, or food quality issues

CONTRACT COMPLIANCE: Monitors partner agency compliance with required guidelines and procedures:

  • Conducts annual monitoring site visits during required time frame (virtual monitoring process during COVID-19)
  • Provides support, feedback, and guidance to agencies to ensure compliance with all relevant federal, state, and county requirements; this requires extensive learning of the applicable contracts
  • Ensures proper training and certification for food safety and civil rights, compliance with civil rights law, and network distribution policies

ADMINISTRATIVE DUTIES:

  • Maintains master partner agency database to ensure that information is accurate
  • Maintains accurate and updated partner agency files
  • Shares updated agency information with front desk, warehouse staff, and other relevant FFLC staff on a regular basis
  • Accurately updates and enters data into Primarius, FFLC’s inventory system
  • Coordinates monthly report collection, tracking, and compilation
  • Analyzes data and submits reports as required by multiple stakeholders
  • Coordinates food recall notices
  • Coordinates food ordering, pickup, and delivery for partner agencies
  • Monitors and provides content and updates for the organization’s website

OTHER TASKS & RESPONSIBILITES:

  • Represents FOOD for Lane County with knowledge and respect
  • Actively demonstrates FFLC’s values of compassion, collaboration, and inclusion
  • Follows FFLC policies and procedures, and policies of other organizations with which FFLC has contractual obligations
  • Attends monthly all-staff meetings, Programs, Education & Services Team meetings, Inventory meetings, and other meetings as appropriate
  • Attends Oregon Food Bank quarterly meetings when appropriate
  • Performs other tasks as requested by supervisor

DESIRED SKILLS AND QUALIFICATIONS:

  • Education and/or training relevant to the position
  • Experience working with rural communities
  • At least three years of experience in program coordination
  • Exceptional organizational skills
  • Excellent verbal and written communication skills
  • Strong presentation and training and/or public speaking skills
  • Strong problem-solving and analytical skills
  • High level of computer proficiency, especially with Microsoft Office suite of programs
  • Ability to establish and maintain effective working relationships with diverse people
  • Ability to manage multiple projects with attention to detail, handle interruptions, maintain focus on tasks and produce accurate work
  • Ability to quickly learn and absorb contractual requirements
  • Knowledge of social service network in Lane County
  • Knowledge of issues regarding hunger and poverty
  • Experience working with programs that serve low-income, diverse and multicultural clients
  • Ability to supervise and motivate volunteers
  • Ability to work closely with a co-coordinator, which requires clear communication and a collaborative attitude to share the workload
  • Possess a current Food Handler’s Card and ServSafe certification, or willingness to obtain required certifications within six months of hire
  • Current driver’s license, safe driving record, current vehicle insurance, and ability to use personal vehicle for FFLC business
  • Spanish language fluency preferred

To apply for this position, combine the following documents in one pdf file and submit via email: 1) Cover Letter; 2) Resume; and 3) Contact information for three professional references.

Please visit our Employment Page on our website at www.foodforlanecounty.org to submit application materials by email.

Note: applications submitted using Indeed include the listed documents in one pdf file will be considered incomplete.

We will begin reviewing applications on Wednesday, October 28, 2020, and the application process will remain open until a hire is made.

Job Type: Full-time

Pay: $19.20 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • Monday to Friday

Work Location:

  • One location

To apply for this job please visit www.indeed.com.