Service Trainer Analyst

  • Part Time
  • Personal Trainer
  • Anywhere


The MobilityWorks Service Trainer will be responsible for ensuring that all Service Team Members are properly trained on all essential job functions. This position is a resource for the Service team and will work in conjunction with the Organizational Development Team.


Essential Job Functions and Duties:

Instructional Design

  • Design and implement a needs assessment approach for all service-related training needs.
  • Incorporate a variety of instructional modalities to include; classroom learning, blended learning, gamification, multi-device/mobile learning, and virtual.
  • Measure and speak to the relevance of instructional content in relation to a desired learning or behavioral outcome alongside the progress in each area following instruction.
  • Elicit knowledge and information from subject matter experts to support and/or enhance curriculum.
  • Work with vendors and manufacturers on technical training necessary for store personnel.
  • Evaluate effectiveness of systems and make recommendations for refinement in process.
  • Evaluate effectiveness of training and augment as necessary to ensure applicability and timely skill mastery throughout our network of stores.

Training Delivery & Facilitation

  • Coordinate the logistical tasks associated with planning meetings and learning events for both virtual and in-person trainings.
  • Present content in a clear, concise manner while promoting a positive learning climate.
  • Design and/or deliver assets, self-assessments, training manuals, job aids, and visual aids that align to a desired learning or behavioral outcome.
  • Demonstrate communication strategies that inform and influence multi-level audiences.
  • Conceive, develop and deliver information in various formats and media to include reports, briefings, memorandums, in person presentations, virtual presentations and emails.
  • Ability to demonstrate professional presence.
  • Team with the Director of Organizational Development to develop and maintain the learning platforms for fixed operations.

Collaboration & Leadership

  • Employ methods and techniques to build and manage professional relationships, group dynamics, teamwork, shared experience and negotiation.
  • Collaborate with operational leaders to build work groups; leveraging group dynamics and fostering teamwork, mentorship and collaboration.
  • Suggest/Implement coaching methods aimed at identifying action plans to support team goals.
  • Monitor/analyze results and manage interventions as appropriate.
  • Partner with operational leaders to identify, train and support mentors.
  • Track, and report on, skill mastery / tech certification level for all service technicians.
  • Collaborate with operational leaders and human resources to deploy training interventions as part of on-going team member development.
  • Work with HR to design and develop career ladder and lattice for all service roles.

  • Other duties may be assigned.
  • Adhere to all company policies and procedures, OSHA and other safety regulations, and all state mandated regulations.
  • Comply with MW’s Core Values at all times (LOVE IT).

Position Qualifications and Entrance Requirements:

  • Professional knowledge of instructional design models and processes (ADDIE and SAM).
  • Demonstrated knowledge of instructional modalities, classroom learning, blended learning, gamification, multi-device/mobile learning, and virtual.
  • Bachelor’s degree in Organizational Development preferred.
  • Strong value system and the highest level of personal and professional integrity.
  • Ability to operate in high growth, entrepreneurial environment with integration and assimilation of acquired entities.
  • Ability to organize, prioritize, and be a self-starter in a fast paced environment.
  • Ability to analyze complex problems, identify solutions and provide decision-making leadership to effectively influence others, champion and implement ideas.
  • Demonstrated staff mentoring and development skills.
  • Excellent written and oral communication skills.
  • Ability to communicate and interact effectively with all levels of management.
  • Ability to lead and collaborate in a team oriented environment.
  • Candidates must successfully complete criminal and motor vehicle background check and pre-employment drug screening.

Physical Demands/Work Environment:

  • Able to function capably in an office environment using standard equipment (telephones, fax machines, computers, copiers, etc.)
  • Must be able to lift up to 50 pounds. Frequent lifting and/or carrying of objects weighing up to 10 pounds.
  • Must be able to complete office-related physical activities (walking, standing, talking, hearing, pushing, reaching, seeing, stooping/crouching, smelling, depth perception, identifying colors) as needed.

**Preventive measures are in accordance with CDC recommendations to protect our team and clients as it pertains to the COVID-19 Response**

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