Wellness Center Coordinator-Manager

Northwest Community Healthcare

Shift: Hourly, Evenings and nights, Weekend as needed


14 Hrs/week

Reporting to the Member Services Coordinator or Spa Coordinator, enhances customer service by providing a variety of service initiatives including taking appointments, processing payment, answering member inquiries and assisting with a variety of member or guest related issues.

1. Welcomes and greets members in a courteous and friendly manner; verifies their identification and necessary information by using computer hardware and software.

2. Promotes services and programs within the facility by keeping a thorough knowledge of each department. Supports Membership Sales as needed.

3. Answers incoming telephone calls in a professional, courteous and customer service related manner; takes messages or directs calls as appropriate.

4. Assists members and guests with Pro-shop inquires and purchases. Maintains merchandise in neat and orderly fashion. Accepts payment by cash, check, credit card or house charges following established procedures. Reconciles receipts and transactions at the end of each day.

5. Secondary, duties include taking appointment requests and cancellations for the Personal Trainers, Pilates Reformer instructors and swim lessons. Verifying their identification and necessary membership information by using computer hardware and software.

6. Monitors visitors and spectators to ensure an orderly entrance area; courteously answers or directs their inquiries, concerns or attention to appropriate personnel. Straightens entrance, lobby, and desk areas as necessary to maintain a neat, attractive appearance.

7. Represents the Wellness Center Services in a professional, courteous and enthusiastic manner.

8. Adheres to all NCH standards, policies and procedures.


Qualifications

1. Completion of high school diploma or equivalent.

2. The level of knowledge normally acquired through three years of experience in customer service or related position.

3. Relevant knowledge of the fitness industry.

4. CPR/AED Certification from American Heart Association required.

5. The communication and language skills necessary to convey information clearly and concisely, both in person and on the telephone. The written skills necessary to take and relay accurate messages.

6. The interpersonal skills necessary to effectively interact with customers, team members, and the public.

7. The ability to multi-task and work independently with limited supervision.

8. The mathematical skills necessary to effectively interact with customers, team members and the public.

9. The ability to use a cash register and computer.

10. The organized skills necessary to simultaneously perform multiple tasks.

11. General knowledge of Microsoft Office suite software.

PHYSICAL REQUIREMENTS:
1. Requires little physical effort. May require prolonged periods of sitting, standing or walking.

2. Flow of work and character of duties involves normal mental, visual and auditory attention much or all of the time.

WORKING CONDITIONS:
1. Moderate to high activity and noise level in the work environment.

2. Moderate fluctuations in room temperature during the seasons in the lobby.


About Us

Serving Chicago’s northwest suburbs since 1959, we are an independent, not-for-profit healthcare system dedicated to providing outstanding care in the communities we call home. Our comprehensive, patient-centered system of care has dozens of locations throughout the area.
Our award-winning care has been recognized on a national level. Some of our top awards include:

  • America’s 250 Best Hospitals™ Award recipient for three years in a row from Healthgrades®
  • Magnet® designation for nursing excellence, received consecutively since 2006
  • The Joint Commission’s Gold Seal of Approval and Comprehensive Stroke Center designation


Our team includes:

  • 4,000 employees
  • 1,200 physicians on staff
  • 200 primary are and specialty physicians

Annually, we treat an average of 20,000 inpatients and provide:

  • 350,000 outpatient visits
  • 76,000 emergency department visits
  • 38,000 home care visits
  • 2,700 newborn deliveries


A growing healthcare system

Over the years, we have continued to grow to meet the area’s changing needs. Today, we’re a world-class healthcare provider that combines compassionate care with a healing environment, cutting-edge clinical expertise and state-of-the-art facilities, including:

  • A 509-bed hospital, including the South Pavilion with 200 private rooms
  • The William J. and Marian H. Busse Center for Specialty Medicine, an eight-floor facility housing physician offices, medical specialty services and advanced diagnostic technology
  • A Level III NICU, Level II Trauma Center and a dedicated pediatric emergency department
  • Five Immediate Care Centers, in Buffalo Grove, Kildeer, Mount Prospect, Palatine and Schaumburg
  • 23 physician offices in Arlington Heights, Buffalo Grove, Kildeer, Mount Prospect, Palatine, Rolling Meadows and Schaumburg
  • Nine outpatient imaging locations that provide advanc emergency department
  • Five Immediate Care Centers, in Buffalo Grove, Kildeer, Mount Prospect, Palatine and Schaumburg
  • 23 physician offices in Arlington Heights, Buffalo Grove, Kildeer, Mount Prospect, Palatine, Rolling Meadows and Schaumburg
  • Nine outpatient imaging locations that provide advanced imaging technology, including MRI, CT, ultrasound, X-ray and 3D mammography
  • 13 clinical laboratory sites in seven suburbs and at the hospital
  • 33-bed acute inpatient rehabilitation unit and seven outpatient rehabilitation centers
  • The Wellness Center, a premier health and fitness center and spa on the NCH campus
  • A full-service, retail pharmacy on the hospital campus


Primary Location
: United States-Illinois-Arlington Heights


Work Locations
: 900 W Central – Wellness Ctr 900 W Central Rd Arlington Heights 60005


Job
: Wellness Center


Shift
: Variable


Employee Status
: Regular

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