Product Support Analyst

  • Full Time
  • Personal Trainer
  • Anywhere

OrangeGrid

CONFIGURATION ENGINEER

OrangeGrid is looking for a hardworking, dependable, passionate, fun-loving, happiness seeking, Config Engineer to be part of our growing family. If this describes you, by all means keep reading! We want you!

We expect a lot, but we give a lot. Here’s what we want from you:

  • Have a desire to work with technology superstars, building and operating an awesome product.
  • Have a good sense of humor.
  • Believe in a happiness-driven work environment.
  • Likes to communicate. A lot.
  • Have a “get it done” mentality.
  • Not afraid to have fun.
  • And of course, this stuff…

Responsibilities

The Configuration Engineer is responsible for building business processes, workflows, tasking and automation within a highly configurable framework for our clients in the Financial Services industry. Our company is looking to hire a motivated and experienced individual, working directly with a range of stakeholders including Customers, Vendors, internal IT staff, Sales, and the Business unit. The right person will need to demonstrate proficiency in:

  • Provide system administration support of internal and customer-facing OrangeGrid environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow
  • Applying business process and workflow methodologies to customer problems and requirements
  • Working hand-in-hand with customer aligned Business Analysts and Client Relationship Managers to configure all aspects of OrangeGrid to align with customer requirements and business objectives
  • Using a mix of SQL, XML, and GUI driven tools, design, configure and implement customer data models and processes
  • Create and manage custom objects, fields, formulas, rules, robotics, automation, tasking, workflow, and 3rd party integrations
  • Coordinate and support third party integrations
  • Work closely with product management and development to identify areas of improvement or custom development opportunities
  • Demonstrating functional solutions to the customer
  • Listening to and comprehending a customer’s problems and needs in order to quickly pinpoint efficiency savings
  • Sharing knowledge and create best practices to be used across all departments including Sales, IT, Executive Management and Support
  • Establishing and maintaining excellent relationships with key external stakeholders

Qualifications

  • 5+ years’ experience administrating a configurable framework such as ServiceNow, SalesForce, or equivalent
  • Proficient with writing and debugging SQL statements
  • Proficient with XML
  • Proficiency with Javascript and JSON a plus
  • Experience troubleshooting SaaS based applications
  • Experience with BMPS systems such as Pega or Tipco a plus
  • Possess both technical and functional skills, i.e. capable of interpreting business requirements to technical application. Produces systems and workflow diagrams.
  • Strong analytical and troubleshooting skills.
  • Strong communication, effective listening, and collaboration skills.
  • Experience with product design, integrated testing, migrations and implementation/release processes. Strong problem-solving skills
  • Bachelor’s Degree in Computer Science or Engineering, or equivalent working experience.

Here’s what we give to you:

  • Health/Dental/Vision Benefits
  • Paid Holidays
  • Generous Time-Off Policy
  • On-site amenities include: Fitness Center (including classes and personal trainers), Game Room, Car Wash services, Dry Cleaning, Bike Storage, Farmers’ Market and local “pop-up” restaurants.
  • A happiness-driven work environment; We like to have Fun!
  • Your favorite snacks and drinks
  • The opportunity to work on forward-thinking products and technology
  • Competitive salary ($85-$100k doe)

https://orangegrid.com/careers/

Job Type: Full-time

Pay: $85,000.00 – $100,000.00 per year

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • Bachelor’s (Preferred)

Experience:

  • administering a configurable framework: 5 years (Preferred)

Work Location:

  • One location

Work Remotely:

  • Temporarily due to COVID-19

To apply for this job please visit www.indeed.com.