IT Intern

Servpro Industries

VP, Transformation

Summary:
The VP, Transformation is ultimately responsible for a portfolio of [commercial, productivity, process improvement, and systems implementation] initiatives that enable growth, profitability, customer experience, and franchisee satisfaction objectives across a nationwide footprint of 1,700 franchisees.

Responsibilities:

Strategy

  • Collaborate with the CEO, President, and COO to select, launch, and implement commercial, productivity, process improvement, and systems implementation initiatives that enable Servpro’s [growth, profitability, customer experience, and franchisee satisfaction] objectives
  • Analyze and synthesize data to solve complex problems, derive “elegantly simple” solutions, and foster fact-based decision making

  • With an eye towards greater efficiency and effectiveness, apply the principles of Lean Six Sigma to “see beyond the current” and innovate bold improvements to today’s processes

  • Collaborate with and leverage technology teams and functional experts to automate and accelerate back-office and support functions

Governance

  • Structure multiple Transformation initiatives into a cohesive portfolio, with supportive yet vigilant Steering Team oversight
  • Establish a set of cascading operational KPIs and financial targets for the overall Transformation effort and for each initiative

  • Identify and manage interdependencies among initiatives

  • Partner with Finance to ensure rigorous tracking of operational metrics & financial results such that bottom-line impact can be clearly measured

  • Facilitate enterprise-wide alignment among the various constituencies involved in the transformation effort; proactively promote change across the organization and leverage the Servpro Executive Leadership Team to manage resistance to change


    Execution

  • Define and deploy problem solving, process improvement, and project management principles, methods, and tools to elevate Servpro’s agility, adaptability, and overall operational discipline, while recognizing that operational maturity levels will vary across franchisees

  • Recruit and manage team leaders for each of the initiatives; allocate resources (headcount, budget) to the initiatives with approval from the Executive Leadership Team

  • Monitor weekly project performance against financial parameters, schedule, resources, scope changes, financial budgets/cost controls, deliverable content & quality, and risks

  • Facilitate fact-based, real-time, and continuously evaluated connectivity between internal business processes and customer needs

  • Support initiative leaders with day-to-day oversight and coaching

  • Act as a catalyst for capturing and sharing best practices among all franchises and encourage awareness & adoption of Lean Six Sigma – sufficient to create demand-driven “pull” in Servpro’s culture

Organizational Alignment

  • Model Servpro’s core values and the leadership behaviors required to encourage process discipline, waste elimination, and employee & franchisee engagement

  • Communicate the goals and objectives of Transformation activities and provide a system for the ongoing measurement of results as Servpro evolves through multiple improved future states

  • Seamlessly integrate change management activities (e.g., stakeholder mapping, communication strategy, skill building, incentives alignment) into project plans for all initiatives

  • Share knowledge across functional boundaries, promote continuous improvement, and build capability & skills at all levels of the organization

  • Identify capability gaps and help facilitate improvements

  • Foster a success-oriented, accountable environment within the company

  • Develop and maintain lasting, mutually beneficial partnerships with internal & external customers, Servpro team members, franchisees, and vendors

Qualifications/Education:
  • Bachelor’s Degree, or equivalent; MBA preferred
  • 8-15 years of experience in line management, project management, and/or consulting leadership roles ideally with exposure to property mitigation, restoration and reconstruction services
  • Deep expertise in Lean Six Sigma principles, methods, and tools
  • Extensive, hands-on experience leading large-scale change initiatives across the full lifecycle of strategy, planning, requirements definition, design, and delivery
  • Highly organized, with demonstrated track record in a program management office environment
  • Exceptional strategic planning, influencing, and communication skills (written and oral)
  • Extraordinary initiative and problem-solving dexterity
  • High change agility with strong change management & stakeholder management skills
  • Proven ability to develop influential relationships at multiple levels within an organization
  • Committed lifelong learner with a passion to share knowledge and learnings with others

What we offer:
  • Medical plan options
  • 401(k) with company match
  • Generous vacation, personal and paid time-off plans
  • Personal and professional development programs
  • Employee Assistance Program (EAP)
  • Award-winning Wellness program
  • Tobacco-free campus
  • Employee fitness and personal trainer rooms
  • On-site massage therapy
  • “Financial Wellness” education and training programs
  • Multi-million-dollar campus expansion and renovation
  • Leadership Library and SERVPRO® Museum

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