Social Worker – STAR/SARRPT Program Manager

US Department of Veterans Affairs



    Position is located at the Wilkes-Barre VA Medical Center under direct supervision of the Chief, Health Administration Service (HAS). Serves as an alter ego to the Chief, HAS and fully shares with the manager the direction of all phases of the Service Line’s programs and work. Manages, guides, plans, coordinates, directs and provides oversight to Health Benefits, Call Center and Outpatient Processing managing and overseeing staff and resources assigned to accomplish the goals and objectives.


    Program Oversight and Evaluation – Provides oversight and guidance on technical issues involving eligibility, scheduling, transportation, registration, patient movements, clinic set up, encounters, workload, Veterans Transportation Service/Beneficiary Travel, Decedent Affairs, Patient Funds and many other areas necessary to provide administrative support to the clinical services. Assists in administering and allocating space, equipment and FTEE. Provides leadership in areas of patient administration entailing functions related to Enrollment and Eligibility, Veterans transportation Service/Beneficiary Travel, Lodging, Data Capture, and after-hours leadership through the Administrative Officer of the Day who acts as the primary administrative decision-maker in the absence of the Medical Center Director. Analyzes data and prepares reports for leadership decision-making on a routine basis. Oversees subordinate employees’ utilization of software applications to integrate the vast amounts of data residing in the VA corporate and hospital databases into usable reporting systems to provide quantitative and qualitative analysis, education, and data results.

    Strategic Planning Support – Interprets new guidance and directives directly and/or indirectly impacting HAS. Develops short and long term strategic goals aligning VA priorities and initiatives with insights gained working close to daily operations. Identifies needs and potential issues/concerns and devises flexibilities in operations and constructive approaches to the resolution of problems. Participates in the medical center strategic planning. Assesses and reviews studies, metrics and data from subordinate employees involving clinical organization and operations of medical center functions to provide recommendations and strategies tot he Executive Leadership Team.

    Supervisory Duties – Supervises MSA Trainer, Call Center Supervisor, Health Benefits Supervisor and Scheduling Supervisors to include the Community Based Outpatient Clinics. Through subordinate supervisors and leaders, supervises employees assigned to HAS. Monitors performance and program effectiveness. Interviews candidates, recommends appointments, promotion or reassignments, hear and resolve complaints from employees, approves/disapproves leave requests, discusses, investigates and responds to employee grievances and oversees development of performance standards. Furthers the goals of equal employment opportunity.

    Work Environment: Work is carried out typically in a well-lighted office setting. The nature of the work involves every day risks requiring normal safety precautions typical of a hospital setting. The nature of the work presents a low to moderate exposure to infectious diseases, etc.
    Work Schedule: Full-time – Monday-Friday – 8 am-4:30 pm
    Telework: Not Available
    Virtual: This is not a virtual position.
    Relocation/Recruitment Incentives: Not Authorized

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


  • Job family (Series)

    0301 Miscellaneous Administration And Program

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  • Requirements


    Conditions of Employment

    • You must be a U.S. Citizen to apply for this job
    • Selective Service Registration is required for males born after 12/31/1959
    • You may be required to serve a probationary period
    • Subject to background/security investigation
    • Selected applicants will be required to complete an online onboarding process


    To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/04/2020.

    Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

    Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

    You may qualify based on your experience as described below:

    • Specialized Experience: You must have one year of specialized experience which equipped you the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position and that is typically in or related to the work of the position being filled. Specialized experience must be equivalent to at least the next lower grade (GS-11) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing organizational support through a variety of major functions within Health Administration Service such as Health Benefits, Eligibility and Enrollment, Call Center and Outpatient Processing or other areas necessary to provide health administration support to the clinical services; Application of a wide range of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness for health/medical administration; Providing oversight, management, or supervision and/or directing the activities of a multi-disciplinary team of health care professionals along with participating in the development, implementation and monitoring of administrative and clinical policies and programs relating to health/medical administration care services.

    Experience must include:
    a. knowledge of pertinent but not limited to VA, Office of Inspector General and Joint Commission regulations, rules, polices and procedures and other bodies of rules and regulations imposed upon health care systems.
    b. a close working relationship with facility managers and demonstrate ability to delegate authority, evaluate and oversee people and programs.

    You will be rated on the following Competencies for this position:

    • Human Capital Management
    • Planning and Evaluating
    • Strategic Thinking

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

    Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

    Physical Requirements: Work is primarily sedentary although moderate physical effort may be required in attending meetings in many different locations across the campus conducting walking rounds and site visits to the community-based outpatient clinics. The responsibilities of the position can often be physically demanding and stressful due to competing demands. Must take personal initiative to manage time, resources and priorities to assist with workflow and workload.

    For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at


    There is no educational substitution at this grade level.

    Additional information

    Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

    The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM’s Career Transition Resources website at

    Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

    It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

    This job opportunity announcement may be used to fill additional vacancies.

    Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

    For more information on the “Who may apply” eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

    If you are unable to apply online view the following link for information regarding an Alternate Application.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.


    Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

    Background checks and security clearance

    Security clearance


    Drug test required


    Position sensitivity and risk

    Non-sensitive (NS)/Low Risk

    Trust determination process
  • Required Documents

    Required Documents

    To apply for this position, you must provide a complete Application Package which includes:
    1. Resume – must include Job title Duties (be as detailed as possible) Month & year start/end dates (e.g. June 2007 to April 2008) Full-time or part-time status (include hours worked per week) Series and Grade, if applicable, for all Federal positions you have held Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail. Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.
    2. Standard Form 50 Action – Notification of Personnel Action – DO NOT SUBMIT AN AWARD SF 50 ACTION.
    3. Veterans Documentation
    4. Schedule A Documentation
    5. ICTAP/CTAP Documentation

    The above documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please make sure you have included other documents required for your application, such as SF-50’s (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information. We are not responsible for transmission errors.

    SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

    • Most recent SF-50 if you are a current or former Federal employee
    • An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
    • Award 50’s do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
    • Examples of appropriate SF-50’s include:
      • Within grade increases at the highest grade held; or
      • Promotions with an effective date more than one year old; or
      • SF-50’s at the highest grade held with an effective date more than one year old.

    Veterans’ Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 “Application for 10 Point Veteran Preference” with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans’ Preference, please visit

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits


    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.


This job is open to

  • Federal employees – Competitive service

    Current or former competitive service federal employees.

  • Federal employees – Excepted service

    Current excepted service federal employees.

  • Individuals with disabilities

  • Internal to an agency

    Current federal employees of this agency.

  • Special authorities

    Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.

  • Veterans

  • Career transition (CTAP, ICTAP, RPL)

    Federal employees who meet the definition of a “surplus” or “displaced” employee.

Clarification from the agency

Announcement is open to all Status Candidates, Reinstatements, Veterans, Special Hiring Authorities, ICTAP, CTAP. See Hiring Path.

To apply for this job please visit